1 Acceptance of Terms and Conditions
These Terms and Conditions ("Agreement") govern your use of the i1918 platform, accessible via our website and mobile app. By registering an account, making a deposit, or using any services provided by i1918, you automatically agree to be bound by all terms, conditions, policies and guidelines stated in this document.
This agreement takes effect as soon as you click the "Register" button or access any part of our platform. If you are registering on behalf of a company or other entity, you represent that you have the authority to bind that entity to this Agreement.
2 User Eligibility
To use the platform i1918, you must meet all of the following eligibility requirements at all times:
- Minimum age: You must be at least 18 years of age. i1918 conducts age verification during the KYC process and reserves the right to request verification documents at any time.
- Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
- Non-employee: Employees, contractors, and immediate family members of i1918 employees are not permitted to use the platform for real-money wagering.
- Permitted regions: You are responsible for ensuring that your use of the i1918 platform is lawful in your geographic location. i1918 is not liable for any violation of local laws by users.
Warning: Any attempt to register by individuals who do not meet the eligibility requirements above, including the use of false documents or inaccurate information, is a serious violation and will result in immediate account termination and possible legal action.
3 Registration & Account Management
During the registration process, you are required to provide accurate, complete, and up-to-date information. i1918 reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process.
- One account only: Each user may only hold one active account. Opening multiple accounts using different information is prohibited, and all associated accounts will be suspended.
- Accurate information: Your name, date of birth, address, and contact details must be accurate and match your official identification documents.
- Password security: You are solely responsible for keeping your password confidential. Use a strong and unique password. Do not share your login credentials with anyone.
- Reporting unauthorized access: If you suspect your account has been accessed without authorization, contact our support team immediately via Live Chat.
4 Deposit and Payment Methods
i1918 supports a wide range of local Malaysian payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, and DuitNow. All deposits are processed through a secure payment system with 256-bit SSL encryption.
- Minimum deposit: The minimum deposit amount is RM20 per transaction, unless otherwise stated in a specific promotion.
- No hidden charges: i1918 does not impose any processing fees on deposits. However, your payment service provider may apply their own charges.
- Personal funds: You may only deposit funds from legitimate sources and in your own name. Deposits using payment methods belonging to third parties are strictly prohibited.
- Instant processing: Deposits via e-wallet and FPX methods are typically credited to your account within minutes.
5 Fund Withdrawal
i1918 is committed to processing all valid withdrawal requests in the shortest time possible. Withdrawals are processed within 5 minutes for requests that have passed standard security checks.
- KYC required: Identity verification (KYC) must be completed before your first withdrawal is processed. This process can be completed entirely within the app.
- Same method: Withdrawals will be returned to the same payment method used for your deposit for security and compliance purposes.
- Minimum withdrawal: The minimum withdrawal amount is RM50 per transaction.
- Security review: i1918 reserves the right to suspend withdrawals for security review purposes if suspicious activity is detected. Users will be contacted via email or Live Chat during this period.
- Bonus balance: Balances derived from bonuses that have not met the wagering requirements cannot be withdrawn until those conditions are fulfilled.
Processing Time: Withdrawals are typically completed within 5 minutes. In cases requiring additional review, the process may take up to 24 hours. Our support team is available to assist if you have any questions about your withdrawal status.
6 Bonuses, Promotions and Loyalty Programme
All bonuses and promotions offered by i1918 subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all bonuses unless otherwise stated:
- Wagering requirements: Each bonus has a wagering requirement that must be met before wins derived from the bonus can be withdrawn. This requirement is clearly stated in the terms of each promotion.
- Valid period: Bonuses have a set validity period. Bonuses not used within that period will automatically expire and be forfeited.
- One active bonus at a time: Generally, only one bonus may be active at any given time unless otherwise stated.
- Bonus abuse policy: Any attempt to exploit or abuse the bonus system — including opening multiple accounts, contra betting, or other methods — may result in all bonuses being voided and the account suspended.
- VIP Program: VIP tiers and their associated rewards are determined based on your playing activity. i1918 reserves the right to modify the VIP program structure with adequate notice to members.
7 Game Rules and Fairness
All games on the platform i1918 uses a certified Random Number Generator (RNG) to ensure full fairness and randomness in every game outcome. Specific rules for each game — including slots, fish shooting, bingo, and Live Casino — can be found in the respective game help section.
- Final results: Game results recorded by the i1918 server are final. In the event of any discrepancy between the display on your device and the server records, the server records shall prevail.
- Technical disruption: In the event of a technical disruption during gameplay, i1918 will resolve the case based on available data. Bets that are in an unresolved state at the time of the disruption will be returned to the user's account.
- Betting limits: Minimum and maximum betting limits for each game are shown in the game interface. Users are responsible for complying with the set limits.
8 Prohibited User Conduct
To protect the integrity of our platform and the safety of all users, the following activities are strictly prohibited on i1918:
- Using automated software, bots, scripts, or third-party tools to interact with the platform.
- Attempting to hack, breach, or disrupt the security or performance of the platform.
- Identity fraud or using another person's identification information without authorization.
- Money laundering or using the platform for any unlawful financial activity.
- Colluding with other users to manipulate game outcomes or abuse promotions.
- Posting offensive, threatening, or unlawful content on any of the platform's communication channels.
Consequences of Violation: i1918 reserves the right to suspend or terminate the account of any user found to be in breach of the above rules, forfeit their balance and bonuses, and report suspicious activity to the relevant authorities without prior notice.
9 Data Security and Privacy
i1918 is committed to protecting your personal information. All user data is processed in accordance with our Privacy Policy, available on the Privacy Policy. In summary, the following are our key principles regarding user data:
- Data encryption: All sensitive information — including financial details and KYC documents — is stored with 256-bit encryption and is never stored in plain text.
- No sharing without consent: Your personal information will not be shared with third parties without your consent, except where required by law or to fulfill compliance obligations.
- Data retention: Your account data is retained for as long as your account is active and for the period required by law after account closure.
10 Account Suspension and Termination
Whether by the user themselves or by i1918, an account may be terminated or suspended under the following circumstances:
- User requests: You may request the closure of your account at any time by contacting our support team. Any valid balance will be processed for withdrawal once all requirements have been met.
- Terms violation: i1918 reserves the right to suspend an account immediately upon a terms violation, with or without prior notice depending on the severity of the breach.
- Inactive: Accounts showing no activity for 12 consecutive months will be considered inactive. A monthly maintenance fee may be applied to inactive account balances in accordance with the current policy.
- Responsible gaming: Users who request self-exclusion through the Responsible Gaming will have their access terminated immediately.
11 Limitation of Liability
To the extent permitted by applicable law, i1918 and its affiliates shall not be liable for:
- Any financial losses arising from gaming activity on the platform, including betting losses.
- Service disruptions caused by system maintenance, technical issues beyond our control, or force majeure.
- Losses arising from a user's failure to safeguard their login credentials.
- Any indirect, incidental, or consequential damages arising from the use of or inability to use the platform.
Maximum liability limit i1918 under any circumstances shall not exceed the net deposit amount you made in the 30 days preceding the claim.
12 Amendments to Terms and Conditions
i1918 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. We will provide reasonable notice to users via:
- In-app and website notifications
- Email to the address registered to your account
- Update the "Updated" date at the top of this document
Continued use of the platform i1918 following the amendment notice constitutes full acceptance of the revised terms. If you do not agree with the amendments, you must discontinue use of the platform and request account closure.
13 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you:
- Live Chat: Available 24/7 directly through the i1918 app or website — the fastest way to get help.
- Support email: [email protected] — for inquiries requiring documentation or detailed clarification.
- FAQ: Visit the page FAQ for answers to the most frequently asked questions.
Support team i1918 operates 24 hours a day, 7 days a week including public holidays. We are committed to responding to all inquiries as promptly as possible.