Privacy Policy i1918 — Your Data, Our Responsibility

1 Introduction

i1918 Our platform is committed to protecting the privacy of every individual who interacts with our services. This Privacy Policy clearly outlines our practices regarding the collection, use, storage, and disclosure of your personal information when you use the i1918 online gaming platform.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data privacy management. We encourage you to read this Privacy Policy together with Terms and Conditions us for a comprehensive understanding of your rights and responsibilities as an i1918 user.

Any inquiries related to this Privacy Policy can be directed to our support team, available 24 hours a day, 7 days a week via Live Chat in the app.

2 Types of Personal Data We Collect

i1918 collect various categories of information depending on how you interact with our platform. The following is an overview of the data we collect:

3 How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. i1918 use your personal data for the following purposes:

• Account management: Creating and maintaining your account, verifying identity through the KYC process, and ensuring login security at all times.
• Service delivery: Processing deposits and withdrawals accurately and securely, providing access to all games on the platform, and managing bonuses and promotions you are eligible for.
• Security and fraud prevention: Detecting and investigating suspicious activity, preventing unauthorised access to your account, and ensuring the integrity of all financial transactions.
• Legal compliance: Fulfilling obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and directives from relevant authorities.
• Platform improvement: Analysing usage patterns in aggregate (not individually) to improve the interface, performance, and overall user experience.
• Service communications: Sending important account-related notifications, security updates, and promotional information you have opted in to receive.
• Responsible gaming: Monitoring gaming habits to identify early signs of problem gambling and providing appropriate support to users who need assistance.

4 Data Sharing and Disclosure

i1918 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited circumstances where data sharing is necessary:

• Payment service providers: Information required to process transactions is shared with approved payment providers such as FPX, Touch 'n Go, and other e-wallet providers. These providers are bound by strict confidentiality agreements.
• Legal compliance: We may disclose data to government authorities or law enforcement when lawfully required by court order or regulatory directive.
• Fraud prevention: In efforts to combat cross-platform fraud, limited information may be shared with trusted third-party fraud detection services.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. Users will be notified in advance.

5 Data Security Measures

Your data security is our absolute priority i1918. We continuously invest in the latest security infrastructure to ensure your information is always protected:

• End-to-end encryption: All data transmitted between your device and our servers is protected by TLS 1.3 encryption — the latest security protocol that cannot be intercepted.
• Secure data storage: Sensitive data is stored in AES-256 encrypted databases. Financial information such as banking details is stored in an environment that meets PCI DSS standards.
• Two-factor authentication (2FA): i1918 supports and encourages the use of 2FA on all accounts for an added layer of security.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats or unusual activity promptly.
• Regular security audits: i1918 undergoes regular penetration testing and independent security audits to ensure our systems remain continuously strengthened.

6 Cookies and Tracking Technologies

Platform i1918 use cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform — such as the most frequently visited pages — to help us improve the overall user experience.
• Functional cookies: Saving your preferences such as language and display settings so you do not have to reconfigure them each time.
• Security cookies: Helping identify and prevent fraudulent activity, including suspicious login attempts and cyberattacks.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect specific features within the i1918 platform.

7 Data Retention Period

i1918 retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or to comply with applicable legal obligations:

• Active account data: Retained for the duration your account is active and for the required period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC records: Retained for 5 years after the business relationship ends, in line with AML/CFT compliance requirements.
• Security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Customer support records: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymized in a way that can no longer be used to identify you.

8 Your Rights as a User

Under the Personal Data Protection Act 2010 and internal policy i1918, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will respond within 24 hours and fulfil your request within 30 working days.

9 Children's Data Protection

Platform i1918 is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge — for example, through registration using false details — we will take immediate action to delete that information and terminate the account in question. Parents or guardians who believe their child has registered on our platform are encouraged to contact our support team immediately.

10 Amendments to This Privacy Policy

i1918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to all registered users via email or in-app notifications
• Displaying a clear notice on the platform's home page for a minimum of 7 days

Continued use of the platform i1918 after the amendments take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how i1918 handle your personal data, we welcome your feedback:

• Live Chat 24/7: The fastest way — access directly via the chat icon in the bottom right corner of our app or website.
• Privacy email: [email protected] — include the subject line "Privacy Inquiry" for faster handling.
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.